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Prinvest Lettings has prepared this Privacy Policy to provide transparency as to how we use personal data in order to fulfil our obligation in accordance with the General Data Protection Regulations (GDPR 2018) to provide ‘fair processing information’ to the recipient.

This document is provided free of charge upon request and at the point at when personal data is requested, or, where personal data is not directly obtained from the Data Subject, within one month of having obtained the data.

We will not collect any personally identifiable information (personal data) about you - such as your name, address, telephone number or email address - through our website unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.

When you do provide us with personal data, either through our website or via another method, we may use that information in the following ways, unless stated otherwise


  • We may store and process that information to better understand your needs and how we can improve our products and services;
  • We (or a fulfilment house or other third party on our behalf in connection with a promotion) may use that information to contact you;
  • We may provide other third parties with summary - but not individual - information about visitors to, or users of, our sites.

Reference Information (ICO Entry & Details):

1. Identity & Contact Details of the Data Controller

PrinvestUK Ltd, Register Company No: 09188555, 17E Solent House, Lansbury Business Estate, 102 Lower Guildford Road, Knaphill, GU21 2EP

Tel: + 44 (0)1483 322 300


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2. Lawful Basis for Processing Data

Estate Agency as defined by 8.2.f of The Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017).

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3. The Legitimate Interests of the Data Controller or Third Party where applicable

We process personal information to enable us to provide property services to our consumers; promote the services we offer; maintain our own accounts and records; support and manage our employees; fulfil the legal obligations of MLR 2017 as referenced above; to allow associated rental payments to be made where applicable.

Please note that failing to provide personal data in the pursuit of these legitimate interests will prevent us being able to provide property services to you, or promote the services we offer to you, prevent or delay associated rental payments being able to be made to you and, in the case of the legal obligations placed upon us by MLR 2017, potentially lead to a Suspicious Activity Report (SAR) being submitted to the National Crime Agency (NCA).

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4. Categories of Personal Data

We process information relevant to the above reasons/purposes. This may include: personal details; family details; lifestyle and social circumstances; employment and education details; financial details; goods and services provided.

We also process sensitive classes of information that may include: physical or mental health details; religious or other beliefs; racial or ethnic origin; trade union membership.

We process personal information about: clients; suppliers; advisers and professional consultants; enquirers; employees.

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5. Recipients of Personal Data

Where necessary or required we share information with: educators and examining bodies; current, past and prospective employers; employment and recruitment agencies; suppliers and service providers; family, associates and representatives of the person whose personal data we are processing; financial organisations; credit reference agencies; debt collection and tracing agencies; business associates and other professional advisers; central and local government; police forces.

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6. Details of Transfers Overseas

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA).

Any transfers made will be in full compliance with all aspects of the GDPR 2018.

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7. Data Retention Period

We do not hold personal data any longer than is necessary to complete the purpose for which it was submitted (see point 3), with the exception of any personal data provided for the purposes of complying with MLR 2017, for which we are obliged by HMRC to hold records for 5 years from whichever comes first between:

a) The conclusion of a purchase
b) The conclusion of a ‘business relationship’ as defined by MLR 2017

In accordance with our regulation by The Property Ombudsman (TPO), written records of transactions must be kept on file for 6 years from whichever comes first between:

a) The conclusion of a purchase
b) The conclusion of a ‘business relationship’ as defined by MLR 2017

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8. Data Subject’s Rights

The GDPR 2018 includes the following rights for individuals:

a) the right to be informed;
b) the right of access*;
c) the right to rectification;
d) the right to erasure**;
e) the right to restrict processing;
f) the right to data portability;
g) the right to object***;
h) the right not to be subject to automated decision-making including profiling.

* Where a Data Subject requests access to their personal data, we recognise the right of the Data Subject to be provided with this personal data where we do not have specific legal purpose not to as per point 3.

** With the exception of those occasions listed in point 7 where we are obliged to store personal data for specified periods, we will always look to delete personal data when requested by the Data Subject.

*** Where consent is used as the lawful basis for processing a subject’s personal data, we recognise the right of a Data Subject to withdraw this consent at any time and will delete any of the Data Subject’s personal data where we do not have specific legal purpose not to as per point 3.

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